GUARANTEE POLICY

  1.  Guarantee:
  • Product warranty is limited to repairing, or replacing product which contained a defect in materials or workmanship.
  1. Warraty scope:
  • Product: Warranty services are applied for defects in material and workmanship in normal use and in accordance with instructions announced by Dien Quang. Such instructions are included, but not limited to information in technical specification, instructions for use, and communication of services
  • Warranty period: Products are warranted at no charge during warranty period from the date of purchase and with undamaged warranty stamp on the product
  1. Problems not covered under this warranty: This warranty does not apply to:
  1. Consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship;
  2. Surface damages, included but not limited to scratches, deformity, cracked and broken plastic part;
  3. Damage caused by use in combination with other product not purchased, specified, or approved by Dien Quang;
  4. Damage caused by accident, abuse, misuse, water, fire, earthquake or external causes;
  5. Damage caused by inappropriate use against Dien Quang instructions;
  6. Damage caused by service and intervention performed by anyone who is not representation of Dien Quang or an authorized service provider of Dien Quang;
  7. Damage to a product that has been modified or altered without the prior written permission of Dien Quang;
  8. Defects occur due to regular attrition or normal aging of product.

 Detailed regulations of warranty policy for each line of products shall be attached in the annex

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